Under consumer law, you can request to return (shipping at your expense) your purchase within 30 days from receipt of the item(s) being ordered, for any reason. Consumers are eligible for a refund if CALM is notified within 14 days of receiving the delivery. Customers have a further 14 days to return the goods upon notification from the customer of their wish to return. CALM have 14 days to refund the order upon receipt of the goods being returned.
The item(s) needs to be complete with all packaging undamaged, user manuals and all associated accessories included. If the goods are not returned in full, CALM reserves the right to dispute, potentially refuse the refund or charge a restocking fee. Items that are returned in the same condition as sold, not unpacked and in a re-saleable condition will be refunded in total.
Returns and unwanted items after the 30-day period will be subject to a restocking fee, no less than 15% of the original cost, and no more than 25% of the original purchase price.
If you wish to exchange the product for another model or variant, the original item must be shipped back to CALM prior to the new product being shipped. Differences in price will be charged or refunded depending on the difference. Re-stocking fees may also apply.
For business purchases we offer the same terms with the exception that for returns we reserve the right to apply a 2% admin fee where the initial purchase was made online. This admin fee does not apply to purchases made using bank transfer. We also reserve the right to charge our normal hire fees for the period between dispatch and return.
To return items please contact chris@calmitservices.co.uk before shipping to:
Calm iT Services Ltd, 15 Derwent Way, Blaydon, NE21 5PA